Refund policy

Last updated: September 19, 2026

Thank you for shopping at Brotherbear Warehouse. We want you to be happy with your purchase. Please review our return and refund policy below.

Returns You have 30 calendar days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories, manuals, and included parts.

To start a return, contact us at info@brotherbearwarehouse.store or call +1 (470) 988-5774 with your order number. We'll send you instructions on how and where to send your item.

Items sent back to us without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Refunds Once we receive and inspect your return, we will notify you whether your refund was approved. If approved, you'll be automatically refunded to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Shipping costs are non-refundable. If the return is due to our error (defective, damaged, or incorrect item), we will cover the cost of return shipping. Otherwise, return shipping is the customer's responsibility.

Exceptions Certain items may not be eligible for return, including opened software, gift cards, and clearance or final-sale items. These will be noted on the product page at checkout.

Exchanges The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Contact Us If you have any questions about our Refund Policy, please contact us at info@brotherbearwarehouse.store, call +1 (470) 988-5774, or write to us at 8735 Dunwoody Pl STE R, Atlanta, GA 30350, United States.